# CPV 72253000-3: Helpdesk and support services

Official label (Regulation (EC) No 213/2008):

- EN: Helpdesk and support services
- PT: Serviços de apoio e de help-desk
- ES: Servicios de unidad de asistencia y de apoyo
- FR: Services d'aide aux utilisateurs et services d'assistance

In the tree:
- 72000000-5 IT services: consulting, software development, Internet and support (https://trinta.ai/cpv/72000000)
- 72200000-7 Software programming and consultancy services (https://trinta.ai/cpv/72200000)
- 72250000-2 System and support services (https://trinta.ai/cpv/72250000)

Beneath this code (2):
- 72253100-4 Helpdesk services
- 72253200-5 Systems support services

The busiest codes beneath this one, in Portugal:
- 72253200-5 Systems support services (https://trinta.ai/cpv/72253200): 28 contracts, €7.3m
- 72253100-4 Helpdesk services (https://trinta.ai/cpv/72253100): 3 contracts, €116.3k

Portuguese market, January to July 2026: 48 contracts signed under this code, €8.2m contracted. Counted from the open contract register, all procedure types.

Who buys under it in Portugal (by NIF, contracts in the period):
- Autoridade Tributária e Aduaneira (600084779): 11
- Instituto de Gestão Financeira e Equipamentos da Justiça, IP (510361242): 5
- Universidade de Coimbra (501617582): 4
- Instituto do Emprego e da Formação Profissional, IP (501442600): 2

French market, January to July 2026: 21 marchés notified under this code, €129.4m in notified amounts (framework ceilings included). Counted from the DECP consolidated files, deduplicated, all procedure types.
Competition, competed procedures only (17 declaring their offers, marchés passed without competition excluded): median 3 offers, mean 4.5 (an allotted marché repeats the consultation total on each lot, so the median is the figure to quote). Method: https://trinta.ai/barometre

Who buys under it in France (by SIRET, marchés in the period):
- AGENCE TECHNIQUE DE L'INFORMATION SUR L'HOSPITALISATION (ATIH) (18009229800033): 4
- TISSEO COLLECTIVITES SMTCAT (25310098600046): 3
- COMMUNAUTE D'AGGLOMERATION CANNES PAYS DE LERINS (CAPL) (20003991500018): 2
- CENTRE COMMUNAL D'ACTION SOCIALE (CCAS) (26920040800020): 2

Market: IT and telecoms (https://trinta.ai/tenders-by-sector/it-and-telecoms)

Source: https://trinta.ai/cpv/72253000 · All codes: https://trinta.ai/cpv